• Tel: 0845 094 5646
  • Emergency Contact Number
    00 44 7967384675

FAQs

General questions

We have put together a guide to our vehicles. Click here to view it
With prior notice we can provide the raised based booster seats at no extra charge, Baby seats have an additional charge alternatively we are more than happy for you to  provide you own and we can store in our office until they are needed for your return journey. View Image
Ring the office and the office will contact the driver.
Check your confirmation and ring the office straight away.  Please do not delay in ringing.
In the event that your flight is delayed or cancelled, we do not charge for these unless it is falls under one of the following points below:
  • If a flight is cancelled less than 2 hours before the scheduled landing time and the driver has already set off or is there waiting then there will be a full fare cancellation charge. Alternatively waiting time will be added if requested to wait until the next available flight.
  • If a flight is diverted less than 2 hours prior to the schedule landing time, waiting time will be charged according
Any changes to a flight or large delays need to be reported to the office. Communication is paramount for making your journey as stress free as possible. We will do our best to accommodate any such change.
No charge for up 2 hours waiting at the Airport after the plane has landed. Again on the rare occasion you take longer to come through then waiting time and additional parking will be charged. On pickup from an address waiting time will be charged after 15 minutes of the booked time. (The office can advise the current waiting time rates).
We charge a flat fee which varies from airport to airport (this will be shown on your confirmation). This is for up to 2 hours. On the very rare occasion you take longer than 2 hours from landing to come out, you will be asked for the extra parking.
Yes the driver can issue you one in the car or you can ask the office to email you an electronic one.

The driver will be at the meeting point as per your confirmation with a board with your name written on it. Click the links below to read about the precise meeting points for each airport.

Heathrow T2Heathrow T3Heathrow T4Heathrow T5,
 Gatwick North, Gatwick South, Southampton, Luton.

All bookings are confirmed by email or post.

Yes and we can take Master card, visa and debit cards as payment.

Yes, if you would like us to take a certain route or view, we are happy to oblige but prior notice must be given to the booking office so that the driver can be notified.

Yes. We pride ourselves on reliability. We will be there waiting for you at the specified time.

All our cars are wifi enabled so you can work in peace and quiet.

Yes, please contact the booking office for further details.

Yes. We work to your timetable.Our office is contactable 24 hours a day 365 days a year.

Contact

  • Tel: 0845 094 5646
  • Emergency 24/7 telephone number: 00 44 7967384675
  • Fax: 0845 094 6389
  • Email: mail@englishrosecollection.co.uk
  • English Rose Collection Ltd,
    Unit 9, Kingdom Close,
    Segensworth, Hants, PO15 5TJ

Office Hours

Monday - Friday 8.30-17.30
Excluding bank holidays